Frequently Asked Questions
1. What is the processing and shipping time for orders?
Orders take 1-4 business days to process. Total processing, production and shipping time typically takes 10-14 business days for domestic orders. For international orders, shipping times may vary depending on the carrier and destination country.
2. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and any applicable customs fees are calculated at checkout based on your location. Please note that custom fees, duties, or taxes imposed by your country are the responsibility of the customer.
3. How do I ensure my shipping address is correct?
Please provide a clear and precise shipping address, including apartment or unit numbers, to avoid delivery issues. Inaccurate or incomplete addresses may cause delays, lost packages, or returned orders. If an order is returned due to an incorrect address, the customer will be responsible for the reshipping fee.
4. How can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number and a link to track your package. If you don’t see this email, please check your spam or junk folders.
5. What size do your wigs come in?
Our wigs are made in one standard size, designed to fit most head sizes. Each wig includes adjustable straps and combs to provide a more secure and customizable fit.
6. Can I request a custom wig size?
At this time, we only offer one standard size with adjustable features. However, we’re always working to improve, so feel free to share your feedback with us!
7. What is your return and exchange policy?
We accept returns and exchanges under the following conditions:
The lace remains uncut, and the wig is unworn and in its original condition.
The return or exchange request is made within 72 hours of receiving the purchase.
If your return is approved, you will receive instructions for shipping the wig back. Please note that return shipping fees are the customer’s responsibility, and refunds are issued once the item is received and inspected.
8. How should I maintain my wig?
To keep your wig looking flawless and lasting longer:
Wash the hair between wears using a sulfate-free shampoo and a moisturizing conditioner.
Use mousse or styling gel to mold the hair or create a sleeker, more polished look.
Let your hair dry completely before styling.
Store the wig in a satin bag or box when not in use to prevent tangling or damage.
9. What’s the best way to contact you with questions?
For the quickest response, please reach out through our website’s contact form or support section. We aim to respond within 24-48 hours on business days.
10. Will I receive an order confirmation?
Yes! After placing your order, you’ll receive an order confirmation email (please check spam folders) with your order number and details. Allow few days for processing of payment. Once your order has shipped, you’ll receive another email with your tracking information.
11. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately. Once an order has been processed or shipped, changes may no longer be possible.
12. What happens if my package is lost or delayed?
If your package is delayed or lost, please contact the shipping carrier with your tracking number first. If you still need help, reach out to us through the website, and we’ll assist you as best as we can.